At Nibbana Trails, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly, in line with the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and what rights you have.

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1. Information We Collect

To provide you with safe and seamless travel experiences, we may collect:

• Personal details such as your name, date of birth, and passport information

• Contact information like your phone number, email, and address

• Health information (only when necessary, e.g., dietary requirements, allergies, or travel safety needs)

• Payment details for processing bookings

• Marketing preferences (only if you opt in)

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2. How We Use Your Information

We only use your information for purposes connected to your journey, such as:

• Booking your travel program and accommodation

• Processing payments securely

• Applying for travel documents such as visas

• Sending important pre-trip materials and updates

• Ensuring your safety and wellbeing while travelling

• With your consent, sharing wellness tips, offers, or updates about Nibbana Trails

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3. Who We Share Your Information With

We may share your information with:

• Hotels, guides, and transport providers in Bhutan

• Travel insurers and payment processors

• Our trusted third-party service providers who help us deliver your program

Sometimes, your information may be disclosed overseas. Where this happens, we take reasonable steps to make sure your data is protected and handled in line with APP 8 requirements.

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4. Storage and Security

Your information is stored on encrypted servers in Australia. Access is restricted through role-based controls, meaning only the staff who need your data to perform their duties can see it.

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5. Access and Correction

You have the right to see the information we hold about you and request corrections if needed.

• To make a request, email us at info@nibbana-trails.com.au

• We will respond in line with APP 12–13.

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6. Marketing and Communications

We value your choice:

• We will only send you newsletters, offers, or updates if you have given us consent.

• You can unsubscribe from marketing emails anytime by clicking the link in the email or by contacting us directly.

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7. Complaints and Feedback

If you have any concerns about how your information is handled:

1. Contact our Privacy Officer at privacy@[domain].

2. If we cannot resolve your issue, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

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8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most recent version will always be available on our website.

 

We only collect what we need, use it to make your journey smooth and safe, and give you full control over your information.